On July 8, 2015, I applied for an Installment Loan for $3400.00 with Ace Cash Express in which I was approved for. On July 9, 2015, I received an email asking for my paystub, which I emailed to them. On July 10, 2015, Ace stated that they could not accept paystub because it was not a "pdf" document, but it was. On July 11, 2015, Ace sent me an email stating that I had 30 days from July 11, 2015 to accept the loan for $3400.00. On July 15, 2015, I sent Ace an email stating that I was accepting the loan for $3400.00, but every time I attempted to provide Ace documents, they rejected them for no reason.
On July 15, 2015, an hour after I sent Ace the email stating that I would accept the loan for $3400.00, I was advised by Ace in a reply email that my loan had "expired" and was withdrawn on July 10, 2015, and that I needed to reapply. On July 15, 2015, after I received the email from Ace stating that my loan for $3400.00 had expired and was withdrawn on July 10, 2015, I faxed Ace a letter with all the emails indicating they were incorrect and that I wanted them to fund my loan based on the approval on July 8, 2015 and the email of July 11, 2015, stating I had 30 days to accept my loan for $3400.00.
I did not hear back from Ace, so on July 16, 2015, I reapplied for a loan with Ace and they denied my application for "insufficient credit experience" which is false, because I have a mortgage loan, 2 car loans, a few visa and mastercard credit cards that have never been late, and they had already approved my loan on July 8, 2015 for $3400.00 without any excuses whatsoever. Ace reneged on my loan that they had approved on July 8, 2015 without any valid reasons. Ace Cash Express is a fraud and bad news, and I am going to report them to the proper authorities with all my emails that show that they had approved me for a loan in the amount of $3400.00, then backed out for no valid reason, and then denied me when I tried to reapply again, per their instructions.
Updated 8/12/2015 - I wrote a complaint on July 17, 2015 about Ace Cash Express. As of today, nothing has been resolved, even though Ace has answered the complaint. What does it take for Ace to provide me with my funds that I was approved for?