CapCenter Reviews

I have done several transactions with CapCenter. Their service is top-notch. My interactions were with knowledgeable representatives and I had free access to their supervisor when they were out of the office, which they would tell me in advance. Their underwriting process is strict but quick and plainly explained. CapCenter is a direct lender, which makes things easier. I have no hesitation to recommend them, as I myself will continue to use their services.

Fast, accurate, thorough and highly organized

This is the fourth time I've refinanced with CAP Center getting a lower interest rate and quicker payoff date each time. This time was excellent as usual. The application was handled on line. The required documentation was minimal and easily and securely provided via their web site. There were truly no closing costs all four times. Highly recommend using CAP Center.

Easy and pain free

This is the second time using them, The first was a refinance and the second a home purchase. So easy, affordable and great customer service, I wouldn't trust anyone else.

I was a very scared first time home buyer and the team at CapCenter made my experience one to remember. They were always on hand to answer my questions and never, at any time, did they make me feel like I was a bother. PLEASE, PLEASE, PLEASE do not sleep on CapCenter and their ability to find you the right financing for your home. I promise that you will not be disappointed.

The experience was great, very easy, fast and professional

Very easy to work with they did everything! Every concern i had was addresed and explained.

I would recommend CAP Center to anyone looking to have a good experience financing or buying a home.

This was our third refinance with Capcenter. It was so easy scanned documents and electronic signatures made the process so easy. Amazing how simple refinancing is with the loan process Capcenter has developed. Also enjoyed picking up some nice golf hats. Thanks Capcenter

I really enjoyed dealing with the folks at CapCenter. I refinanced my mortgage at a lower rate, and dropped my monthly payment by $50 a month. I plan to refinance with them again after I finish my renovations, and will roll my HELOC in, which will lower my payment (depending on the rates in 6 months), by an additional $150 a month. These are the major points which I liked: 1) No refinance costs. (However, when I refinance with them in the future and roll my HELOC into the primary mortgage, there will be a fee... but this fee will be paid for in four months based on saving $200 a month, so this is acceptable to me.) For someone who has never done this before, this doesn't necessarily mean that you bring no money to the closing table -I still brought a check to cover my escrow (taxes and hazard insurance). However, this is offset by skipping the first monthly payment AND my prior mortgage company refunding me the escrow they are holding. The zero closing costs means that CapCenter didn't charge me anything. 2) I liked the easy process of providing my paperwork electronically, instead of digging through my papers, I downloaded various statements and uploaded them to their website. 3) I enjoyed dealing with the staff. I met them when a co-worker invited them to come to our office and give a lunch presentation. I was a little skeptical at first. But I've been through this process a few times before, and I appreciate their friendliness and knowledge. They gave me various scenarios, including a couple I wasn't aware of.

Great Experience !!

Excellent Service, quick response to questions, fast easy closing, and I saved thousands. I would recommend CapCenter to any home buyer.

Good mortgage co to deal with, they are slightly higher with mortgage rates, but service is great and they get back with you if you have questions. Recommended.

They did everything as advertised. My team was competent and professional.

Great experience from start to finish. Our loan specialist worked with my family to save us money, get us the loan / rate we deserved, and truly made our experience great. The communication was great. The ease of completing all of the paperwork online was simple. We saved over $2800 in fees and our loan specialist helped us work into a loan that also saved us more money. It was a pleasure working with CapCenter.

You should have no reservations using CapCenter concerning best rates, customer service and honesty. Would use them again in a heartbeat.

Very easy. James was easy to work with. Very knowledgeable.

I just completed my third no-cost refi with CapCenter. Quick, easy, efficient, no surprises. I'd go back to them again without hesitation if I ever had the need for another refi.

Great services and trustworthy company!

I used capcenter to refinance my home after checking out several companies. Everything was transparent, and they worked with me when my paperwork got delayed. Excellent service, would highly recommend.

Really enjoyed working with the professional staff. You do much of the gathering of information yourself, then send it through their secure portal. They do the rest, and no fees. Excellent!

The cap center group was patient and efficient with this borrower. Calls and emails were answered expediently. No inquiry was too trivial. They kept me up-dated on the timeline requirements. I had every confidence that the closing would go smoothly on their end.

We've had a great experience every time! The people are friendly and most helpful. The process is streamlined and easy to complete. If you can save money, why wouldn't you use CapCenter?

I would definitely recommend CAP Center. They were very helpful and the whole process went so quickly. Great customer service and it was very easy. Great company. They say what they do and do what they say.

No Gimmicks, Hassle free Mortgage.

great mortgage company. highly recommended.

Had a great service with CapCenter. Fast, friendly, great service all around. I would recommend to everyone!

I was please with the service I received from CapCenter. Very professional and their staff was very helpful and communications back and forth was easy.

The refinancing experience with CapCenter was straight-forward with professional staff, full information and smooth execution

Fast helpful and trustworthy company.

Great rates offered with no closing costs. I had a lower rate from another mortgage lender which Capcenter agreed to match and gave me the same rate. I got a great APR for my 15 year fixed rate loan. Overall happy with the process. Just had to wait for 2-3 weeks after I made an application online to hear back from Capcenter. Though Someone did call in a few days and did let me know that they will get in touch with me soon. Be sure to shop around and compare apples to apples when requesting mortgage GFE from different lenders.

Very professional, very responsive, hence I am a repeat customer. Highly recommend Cap Center.

After shopping around looking to refi our home, we were directed to CapCenter by our daughter and son-in-law. So grateful we found them as others couldn't match what CapCenter offered. Better interest rate and no closing close, no one else came close. They are on spot with the process and willing to help with any questions we had. Would definitely recommend anyone thinking about refinancing to give them a call.

I would definitely use again....

Multiple fantastic dealings - competitive rates, expedient, professional.

Cap Center got me a mortgage when other companies wouldn't. My mortgage was a low amount, and few would call me back. CapCenter called me back AND got me a low rate.

Start to finish they made things easier than other before

Would do business with them again

Jimmy was excellent to work with! Thanks for all your help. Easiest home buying experience so far!

I am a repeat customer and have been pleased with the service.

this refinance went so smoothly I was uncomfortable for awhile. My information was taken the loan was in process that afternoon, no further paperwork needed loan closed 3 weeks later in the local Virginia Beach which was so convient. James Anderson, loan officer was very professional, understood and able to answer all questions we had.

Very easy to deal with & seamless process!

One of the best mortgage people I have dealt with. Some wouldn't call me back or couldn't help me at all. I will recommend to anyone I know for this area of help.

I was very shocked and pleased to find out that when they said there was no closing cost they meant it.

The process was fast for approval. The appointment fit our schedule and was quick and to the point

I found working with CapCenter a very easy process and rates were competitive. Hunter (loan rep) was very helpful and a pleasure to work with.

Professional, efficient, excellent communication throughout the organization. Could I find better rates? Sure, however capCenters overall package can't be beat.

CapCenter was easy to work with. Very professional and made the process stress free. Got a discount because I used their realtor. Overall a great experience.

My experience with the Va Beach Cap Center office was outstanding! Exceptional customer support throughout all phases of our re-finance. I highly recommend Cap Center Va Beach!

Excellent!!! Great to work with and done in a timely manner>

Great Experience! I had a wonderful experience from start to finish. Everyone I worked with was incredibly helpful. Once the contract was in place, I closed in 5 weeks! Loving my new home thanks to CapCenter. Would definitely recommend to anyone.

The entire process was easy and fairly simple. There was one small problem on our end and the CapCenter staff were a great benefit in helping to solve it. They were professional and a delight to work with.

Very easy experience, everyone was excellent to work with. Super fast closing. Would definitely use again.

The people at CapCenter were very helpful, knowledgeable, and easy to work with. I would definitely recommend CapCenter to anyone looking for a mortgage or refinancing.

The best real estate experience I have ever had. The best price and customer service.

This was my second time working with CapCenter. The first time was for a refinance and just recently for a home purchase. Both experiences were handled professionally and promptly from beginning to end. I would recommend the company without reservations.

This was the easiest loan I have gotten in 35 years . I recommended CapCenter to my son and my manager . Both of them were so excited to save money and couldn't believe how easy the loan process went. I am planning on using Cap Center for my next loan this year.

Outstanding customer service. Everything from the first contact was exceptional. Everything we were told happened exactly as we were told. Would absolutely refer a friend.

This is my 1st home buying experience. Capcenter did a nice job.

My experience with Capcenter was very pleasant. It was so easy and when closing the person I worked with was so nice and pleasant. I would highly recommend them to anyone

Quick and Efficient - From initial contact to closing was less then 3 weeks. Convenient - Closing took place in my home Friendly and Professional - All CapCenter personnel demonstrated these attributes And, don't forget that there are no closing costs.

Assistance in selling my house and in purchasing my new home was professional and efficient in every respect.

Quick, easy, and efficient process that waved me $$$$ on my closing.

Awesome experience with Refinancing

The entire experience from start to finish was great. Capcenter & Jacob Oliver (Agent) were recommended to us from a friend, and we will definitely do the same.

Had refinancing two times and currently consider selling the home. They provided good services and good information for the process.

Very open, easy and professional experience.

Excellent to work with.No hidden costs or agendas

Relatively smooth process. Things went well. We liked the quote with NO closing costs-- it's the only way to compare quotes, especially for refis.

Consultant sent electronic documents and we completed them but the consultant was not clear on the next step to lock in rate, so we ended up losing a 3.65% and got stuck with a 4%, all the while thinking we were locked in at 3.65%. Very frustrating!! We were treated like a dishonest criminal by the underwriters when asked to explain deposit history and would not accept the truthful explanation. We were forced three days before closing to come up with additional funds. It was too late to change lenders. Mortgage consultant was responsive and helpful, except for the lock-in.

Great experience! Highly recommend. I was referred by two different individuals. I couldn't get my initial mortgage through Capcenter since they didn't offer the specialized loan I needed at the time. However, over 5 years later I decided to give them a try with my refinance. I initially dealt with Martyn. He eased my worries, was responsive, and answered all of my questions. Brian, my closing consultant, was always polite and made the document process easy. Lastly, my closing attorney Caroline was a rock star. Very nice, patient -allowing me plenty of time to review the closing documents, and really makes you feel like a friend. Great representative for the company. If you want to feel like you can trust your mortgage lender, go with Capcenter!!

This is our third time closing with Cap Center and each time has been very smooth. Despite being self-employed, the backup documentation for approval was not burdensome. I probably spent a total of 2 1/2 hours online filling out our applications and providing the needed backup. Closing took no more than 20 minutes and I got a great interest rate with no closing costs. Not sure how anything could have gone better for us!

The loan advisor and closing attorney couldn't have been better to work with, but the closing representative/liasion negatively impacted our experience. We had closed 5-6 with CapCenter previously that went flawlessly in ALL phases....why we used them again. I'd recommend them but be warned. At closing, I advised CapCenter of our experience.

quick. no hidden fees

It was so easy to work with the CapCenter team!

CapCenter was exceptional !!! Jordan was a pleasure to work with, very professional, knowledgeable and Always available when I had questions. I would recommend CapCenter to anyone, you can't go wrong!

Excellent borrowing experience. Second time I have used this lender for two different properties. Really great to work with.

MAKES EVERY STEP EASY. DOES EXACTLY WHAT THEY SAY THEY DO. HAVE USED FOR A PURCHASE AND 2 REFIs.

CapCenter is awesome!!!!!

From the beginning and up to the signing of final documents, the process was streamlined and efficient. I was very satisfied. Everyone was helpful and professional.

This was my 4th experience with completing the mortgage process. (2 purchases and 2 refinances) CapCenter made it easy, kept their promises, and got closing handled in just under a month. All with zero closing costs. #NoBrainer

Wonderful experience using Cap Center!

I have used Cap Center 3 times. Everything was promptly completed in line, and via email. I saved a lot of time and money and highly recommend their staff for professional and prompt service.

Very good rates and costs. but they ask way too many questions about your existing properties or sources of income. Why do they need to know if my HOA maintains the neighborhood roads or the county does?

Outstanding Service, Product, and Technology. The CapCenter People are 2nd to none.

5 stars throughout...

This was a no hassle, no stress, no hidden fees or large closing cost refi with an excellent rate. It was so good, that they got our business and made the other lenders we were shopping around with want to know who was able to refi with low fees and such a great % rate- Cap Center, that's who. Local, professional and easy. We couldn't have asked for anything more. Thanks CapCenter!

Excellent loan rates available and the service from beginning to the end was phenomenal. Thank you.

Great experince, quick and easy proccess

The entire process is completely hassle-free. The online application and paperwork process is simple and clear. Everyone we interacted with was very organized and professional. At all times, we knew exactly what was happening and what the next step would be. The appraiser was excellent. We received the completed report the same day that the appraiser came to the property to evaluate it. This is the second time we have refinanced with Cap Center. We will always use them. How can you go wrong when they are giving the best rates AND the best service!

Excellent experience from application to closing. We really appreciated being able to get a quote instantly online. Everyone we dealt with was extremely friendly and helpful.

CapCenter associates stayed in contact through the entire refinance process! Providing the necessary documents in a secure online process made everything quick and easy! All questions were answered promptly!

Awesome experience and will tell others!

It was a quick process and we would recommend to anyone.

Outstanding customer service. Very responsive at all levels.

Will never go elsewhere

More professional, much faster and greatly reliable. I was able to close in 13 days. This is a company that is made to the satisfaction of its Customer. Thanks you CapCenter.

Everyone at CapCenter that assisted us was professional,caring and knowledgeable. They even went above and beyond to make sure our requests were met, We left completely satisfied.

THE PROCESS IS VERY SMOOTH