Cash Factory USA Reviews

The online lender is good, but they draw you actually saying that you are approved for a higher amount. Once you talk with a specialist, the approval amount is much less. This has happened 2x

I had offers and emails sent weekly to get same day funds however,no one answered my call or returned messages until after the time to make that available. Also I could not get the amount I requested after I had paid off a balance early.

Courteous customer reps and fast process to get your business done. The company can sometimes get annoyingly overboard with their courtesy reminders of upcoming payment due and repeat longtime customers like myself should be treated accordingly but overall I would recommend them.

Never had a problem when I needed help.

Cash Factory USA is always there when I need immediate help. The staff is very friendly and professional. They go over your info before you get approved for your loan so that everything is up to date. Plus they're easy to reach on the phone. thank you Cash Factory USA!

Great to work with - just the auto dialed reminder calls get to be a bit much, I don't 3-4 calls per day every day a week or more to remind me, but I guess others do, so I just deal with it. Otherwise, easy to work with.

quick and accurate and respectful

Great customer service. Kind and courteous

Staff is always so helpful and courteous and professional. I have been using this service to help me out in the last couple of months and I could not be more satisfied with their service.

They make it so easy to borrow money. Great company

Great service. Very professional and everything went smoothly. Thanks

There awesome polite on target great

The customer service reps are friendly. All the fees are upfront and options are easily accessible. They have flexible repayment which is very helpful.

Really small loans and want to be repayed back soon as a week and a half in

Fast service, upfront with offers, no hidden costs, courteous staff

The service is always excellent customer services is great.

Fantastic and great customer service

I usually liked Cash Factory for 2 years I have turned to them for my unexpected financial needs. I asked to skip a payment, I was told no. I had to set up 2 payments to pay off the loan instead, which was fine. However, within 30 days of the loan being paid off. I requested another loan. However, my loan approval amount had changed. I had once borrowed $1,000 @ a time, but because of me scheduling a payoff. They lowered the amount of funds I could request citing that my last payment was 20 days late. Which was untrue. They took 2 payments, made me sign an authorization for the new draft amount. Based on our new contract, I was on time! Anyway, then when I requested a new loan, they knocked the amount of funds I could request to $400. The same person who, 6 months ago, borrowed $1k. Because I scheduled a pay off on my loan and didn't continue to pay their extension fees with no end in sight. I won't use them again. That was the last straw.

will are I have is I am excellent and yes will recommend anyone

Cash Factory is great. I just don't like having to resubmit the same information if nothing has changed. The webpage needs to be improved to be more user friendly. Overall CF is great.

The verification process takes way too many phone calls for someone that’s just reloaning.

Very easy to work with and the funding to pretty quick and easy to make payments on.

Agents gave false information I signed my loan documents for 400 dollars and they took the loan back after I signed and only offered me 100

Fast and helpful..

Interest rate is low and super easy to obtain a loan. ! Love em !

AWESOME, COURTEOUS, TRUSTWORTHY

Got my money the same day which made it less stress and was able to pay my emergency. Will use cash factory USA again .

Great customer service . courteous and prompt . very accurate .

Out of any payday loan or there, it's probably the cheapest option. Once you're set up it's very easy and straightforward, and everybody is helpful.

Great source for emergency funds! Will definitely recommend to anyone with steady employment for short term needs

Excellent I recommend Cash Factory USA to anyone.

The service has valuable, but there’s no respect to repeat customers. There is no incentive for me to keep using your company. I continue to look for lower rates. Everytine I apply for a loan the cab fee gets higher and higher. I started at 30% and my last one was 50%. I had to speak with a Supervisor to get it reduced to 394.(40)%. Thats rediiculous for a repeat customer that has paid on time, with a steady job history.

They are great and very helpful, thank you!!

Your customer service program is not working......

Excellent; hassle-free & great customer service!

Great customer service. A bit high on payback but it is my fault my credit isn't up to par for a better rate.

Good to work with.! Friendly, professional

Thank you ....for your help.it.really meant alot ..hope to.keep your business ...awesome timing

Friendly staff. Very helpful. Fast results

I have been using this lender for some time now. They made an error by not processing my loan in a timely manner and this caused bank fees. They refused to reimburse me for the error. I'll never use them again.

Quick deposits, I like that you are open on the weekends. Great customer service!

Friendly and Prompt Customer Service.

Very satisfactory instant help support and with good customer service!

I real like them and very friendly

Great co. I enjoy. Doing business with them. Keep up the great work.

I am very satisfied with the service and respect afforded me by your staff, on a continuing basis. You can be counted on to be consistent and timely with your deposits. Also, your email reminders are appreciated. Thank you. Judith Stevens

Great Customer Service. Was always willing to help.

excellent cutomer service

Fast and friendly service with easy to fill out application. Came upon hard times or I would not using them, but it is because I fell on hard times that I am using Cash Factory, process is pretty much painless.

Quick and efficient, with no snags. Friendly and accurate customer service.

It was a little difficult for me to get a loan but the repayment process is easy as everyone i talk to is friendly

I have always had good experience with Cash Factory. Reps are efficient and friendly.

Cash Factory is there when I need some help.

2nd loan increased $25.00

One word excellent

Very easy to deal with. Perfect and fast.

Cash factory USA are the best,I love the way they do their's business, and their charges is very moderate!

Friendly and great customer service. Always makes it a little easier on my family when we fall short and need of some help.

Great! Fast service. No hassles. Straight forward process. Will use again in the future.

Was easy to do

I had a great experience with cash factory and enjoyed the way they work with me on my loan and would tell all my friends about them . thank you.

I've used Cash Factory USA often in the past and found them to be really good. I would've hoped that the interest would be lowered as I use their services often. Nevertheless they are my emergency go to fund giver.

CUSTOMER SERVICE 95/100...had multiple incidents last week ON SAME DAY BACK TO BACK of being placed on extended hold to be transferred & disconnected before I spoke with anyone...made me think I was deliberately being disconnected...other than that, customer service & customer assistance...Professional, knowledgeable, friendly, polite...

My experience with Cash Factory USA was a smooth transaction, The agents made me very comfortable and explained the process to me thoroughly. Answered all my questions with an ease that gave me peace of mind. I will definitely use their services again and would recommend Cash Factory to all my family and friends. Cash Factory USA was there in my time of need.Very.professional.

Always available in my time of need easy repayment

The customer service is fast and easy. Hold time is short everyone I've talked to is very polite.

Very easy to apply customer service was outstanding

They are there to help u out. They are very friendly and helpfull over the phone.

great people great service

You all trusted me with a loan even though I have no credit thanks for giving me a chance

Excellent. Customer service very friendly

I love customer service they'll help you when you need them

I love how Cash Factory doesnt penalize toy for paying your loan and allows you to pay in full with a debit card and then let's you get the loan right back out. Cash factory always lends a helping hand when short kn cash and I will ALWAYS do business with this company.

I love how quickly they helped me. But most of all I love the customer service they give me. I love how they listened to my needs without sounding like they didn't care.they don't rush they listen.

You been extremely helped to me and I appreciate that . thanks

Service was kind and fast

Second best online payday loan I've ever used

Cash Factory USA gave me a chance to get a loan and I will forever be a loyal customer! The customer service representatives are very polite and helpful. My wait time wasn't long, either. I would definitely recommend this company to anyone in need of a fast cash loan.

Cash factory should have ten stars. They go above and beyond for all your cash needs. They have a friendly staff and have great customer service. I know I don’t have to worry as long as they are on my side. Thank You Cash Factory USA.

All around good experience

I can't access my acct it continuously says it the wrong user name and pass word and when I request password through email I never received an email

Very helpful when you need some extras money

100% great service

I like the fact that i was able to receive another loan the same day i paid the first one off. Really came in handy. Also money was in my bank account the same day....really needed that. Thank you soooo much

Everyone I have dealt with has been exceptional. They never make you feel like less than because you need to borrow money. They are the epitome of customer service.

Excellent service, I’m very happy with cashfactory service!

Very friendly customer service and eager to help me.

Cash Factory USA always take care of my Pay Day Loans needs, with no Problems.

O applied for a loan and was taken care of in five minutes or less very professional good company to do business with. Clara Allen

Theryre there when u them

10/7/18 .. Great Service .. Professional Etiquette .. GOD Bless them All ..

They don’t know what they’re doing and fail to return calls.

great customer service, loans are easy to manage and pay back. Really helps when you need the extra cash.

Very good customer service. The cost is not bad it good to use for emergency only

super fast no hassle they call you back an

Having borrowed from Cash Factory several times, you would think they could do better than the 600-700% interest rate. They, like all payday loan companies, just take advantage of people that can't borrow money from traditional sources. It is so depressing and wrong on so many levels.

Great for emergencies!

Fast and convenient. Easy company to work with. Thank you

All the customer service rep in loan processing department are very nice and professional.

What a great company to deal with, nice people and easy enough terms.