Reviews Online Loan Reviews

[name] was very good with us, he answered our questions and responded to every email and phone call. The problems started when [name] got our file, she has very poor customer service, poor response time if any response at all. When you got a response out of her she would talk around the question and tell you several things but never answer our question. Our closing date was changed three time and the day before we were going to close the paper work was still not sent to the title company. IF YOU WANT A LOT OF STRESS WORK WITH [name].
The process has been very easy. You tell them what you want, they tell you what they need, and then we both work together with a common goal: to get you a home!
I am a 100% disabled Veteran acquiring my first home...I was a social worker/Parole Officer when I was able to work...I first talked to Mark Henderson....that is how I got in, his understanding and HONEST FLAT OUT SPEAKS THE TRUTH...AS DID EVERYONE I DEALT WITH AT THIS COMPANY!!!
I would have to say I was a little scared when I went to buy a home but they made it easy and quick process!
Russell was even more helpful than anticipated. He was not only friendly and pleasant to speak with over the phone, but he solved a major problem with ease. Speaking with a well qualified, friendly banker has not been my experience in the past, so our interaction was a breath of fresh air. He wasn't pushy, but was very informative and willing to assist. Great experience!
great loan, awesome service, closed three days ago, thrilled with everything
This has been a stressful experience but it was so worth the wait! Bryan and Syed were amazing! They went above and beyond to help us buy our first home. My husband and I are in love with our home and can't wait to make wonderful memories with our children. Thank you so much for making our dream come true!
CHI helped us obtain our dream of homeownership in July 2014. It was a long road with other lenders but CHI did just what they promised. Angelina, Josh, Justin & Angelo what a WONDERFUL Team you all are. Keep making those dreams come thru!
We just closed, it was an awesome experience! We love our new home. i was a little leary at first but can honestly say we bought our home with 100% financing. All i can say is that we would recommend USDA Loans Direct to anyone.
As first time home buyers we didn't know what to expect when applying for a home loan. Teresa Sims and Angelina Hosseinali were great to work with. Teresa took us under her wing and helped us with anything that we did not understand and quickly answered any questions that we asked. There was good communication throughout the process. I always felt as though things were getting done in a timely manner where the loan was concerned. I felt as though they were looking after my best interests and making sure that things went as smooth as possible.
All throughout the loan process I received courteous and prompt attention. Alll my questions were answered in a timely manner. My credit history had a few bumps in it but I received the the utmost professional treatment from all involved. A special thank you to Ron, Demonte, Joy and Angelina! They saw me through the process from start to finish.
This was a great company to work with. Everyone was friendly and very helpful. Mark Henderson and Angelina Hossienali were very helpful and they were great to keep me updated and very quick to respond when ever i needed anything.
Easy to deal with friendly, helpful, informative people.
Angelo was our Loan officer and he was great! We are first time buyers and didn't even need to use a real estate agent. We found the home we wanted and Angelo and his staff walked us through every step!!
Mark was very knowledgable and professional on the phone. He well explained my options and which could work best for me and my needs!
Mark gave us fantastic advice to help raise our credit scores and to quickly be pre-qualified. Kara then contacted us to explain the process and how she was able to help us. Christy called shortly after to explain exactly what we needed to be aware of and how her mission was to find us the best realtor available in our area. Christy absolutely did that. We were immediately in touch with Beverly and even during this busy season, Beverly was helping us right away. She has been extremely helpful from not just the stand point of selling us a house but making sure we find the right home for our family. The process of buying your family's first home is exciting but intimidating. That intimidation is relieved when you feel like you have a TEAM of people helping you through the journey.
Once again, Mr Russell is AWESOME!!!!!!! I was so clueless about getting approve for USDA loan. He went though the steps and the prices, that I will have to pay out of my pocket. In the next couple of month,I will be calling Mr Russell back.......THANK YOU MR RUSSELL.....
I would recommend this company to anyone. They keep me updated through the whole process and answered any questions I had in a very timely fashion.
If you are considering buying a home, I highly recommend this lender. I worked with Mark H. and his team (Shanna, Nadia) I was a first time buyer. My questions were endless. They were so patient and helpful. Mark and his team walked me through every step of the way. I could not ask for a more professional group of people to work with. I can not say enough about!
I have had a great experience and would recommend to anyone. I appreciate the time that has been taken to help me.
I have to say at first I didn't think it was possible because my credit score was only a 620 but Johnson and demonte r the bet to work with I hav been look for a house every body turn me down I almost gave up hope I got my dream home this was the best experiences ov my life thanks for all your help
I will recommend Russell to anyone. Fast and expedient service.
They have answered every question, called several times to check on my progress and ask if I have any questions. They are quick to respond and are always so nice!
I was very impressed with Justin and would recommend him to any one looking to be preapproved. The only complaint I had was not getting called once when he said he would, but understand this is a very demanding job so he was probably on the phone with another client. He is very quick to respond to email, almost before you think it has time to be sent, does not object when told you can not talk at this time and was very helpful. I have worked in customer service before and feel Justin is very courteous, knowledge and kind.
Angelina was always very professional and always available to give me updates on my client's file.
One of the difficult things was getting everything in order for our loan officer because we would get different emails about what we needed to send and not send. They need to communicate better.
When we decided that we were ready to purchase our first house we decided to go with USDA loans. Overall, the process was great. We started in March of 2015 and had the keys to our house in May 2015. We were luck to find a great house so quickly! Once we submitted the paperwork that was required, I would email our USDA loans advisor about 1x a week to keep updated with the process. They were actually very good with keeping up with the progress, if I needed a quick response I would just call and was quickly helped. Thank you for all the work that was done to get us our first home!
Mr cox was very informative, he answered every single question I could think of. He talked me through so many options all the while keeping it simple enough for a ten year old.
They were very helpful. They took their time to explain every step of the process.
It was a pleasure working with everyone, they were so helpful. I would definately refer anyone that is wanting to purchase a home.